Privacy Policy

Privacy Principles

  • One Parking, Inc. (One Parking) is committed to protecting the privacy of the Personal Information of our employees, partners, clients, and vendors.
  • One Parking maintains physical, technological, and administrative safeguards to protect Personal Information.
  • One Parking permits only authorized employees and approved contractors, including but not limited to consultants, to have access to some or all Personal Information, as needed.
  • One Parking makes every effort to only capture and store necessary information to provide our customers, employees, and/or clients with the most efficient and streamlined experience.
  • One Parking supports your data access rights afforded to you by your current state of residence.

Personal Information

“Personal information” is any information about an individual that can directly or indirectly distinguish, trace, associate or link to an individual’s identity or be used to re-identify anonymous data.

Personal information is also known as Personal Data, Private Information, or Personally Identifiable Information.  Definition of personal information may vary from state to state and regulations may vary based on method of storage, electronic or physical documents. Personal Information may include, but is not limited to, name, address, phone number, email address, IP address, credit card number, identification number(s), date of birth, photo ID’s, and other similar information. One Parking, Inc. describes the Personal Information we collect in the sections below.

Collection, Consent, and Use of Personal Information

Collection

Providing personal information to One Parking is voluntary; however, not providing the information could affect our ability to provide you services such as monthly parking. All information submitted to One Parking is managed and maintained to ensure the highest levels of privacy and security. 

Consent

Voluntary submission of applications for monthly parking is an acknowledgement of consent to collect and store your personal information. Consent may be withdrawn at any time through a variety of methods which are listed in the section “How To Access, Update, and Correct Personal Information.”

Use

One Parking may use personal information that may be used for the following reasons:

  1. Providing you, your family, and/or your business with parking services;
  2. Providing you, your family, and/or your business access to a payment portal for easy monthly payments;
  3. Providing you, your family, and/or your business with touchless parking services;
  4. Confirmations, statements, invoices, or other necessary mailings or emails;
  5. Digital (email) or physical (paper) communication(s) in relation to a service, product, sale or other organization function;
  6. Providing statistical information to appropriate parties on usage of products and services; and
  7. Sending notification on updates to this policy.
  8. Following is a more detailed description of our collection and use practices for personal information based on our various websites, solutions, and services.  As we endeavor to improve our Services or as required by new laws or legal mandates, One Parking reserves the right to update the information regarding our collection, use, and vendor involvement, as needed.  The term “Vendor” refers to a pre-approved third-party, processor, consultant, contractor, or other business entity.

One Parking Website (https://oneparking.com)

  1. We collect and store browser-based data such as version, operating system, referral source, geographic location, etc.  The One Parking website utilize Google Analytics to track visitor behavior and web page effectiveness and is the solution used to collect and store this information for future analysis. 
  2. The information captured is used to provide better content, architecture, and user experience to the site visitor.
  3. Information submitted on contact request forms are used to provide the submitter with information they have requested.

One Parking App for a Touchless Parking Experience (found on Google Play and Apple’s App Store)

  1. Registration on the One Parking App is required and use specifically for ensuring the privacy and security of your data. 
  2. One Parking App uses the information captured specifically to “check-in” at a participating garage location, track the time of your check-in timespan, and process credit card payment.

One Parking Payment Website (https://payments.oneparking.com)

  1. Registration on the One Parking Payment Website is used as an easy to use monthly payment vehicle for monthly parkers. Registration is required to ensure the security and privacy of your payment information.
  2. One Parking Payment website uses the information to process monthly recurring payments for parking services.

Other

  1. Recruitment/application for employment:  Collection of personal information will occur when and if you respond to a One Parking job posting, participate in an interview process, or provide personal data needed during hiring process.  This will include any personal information you include on your resume or cover letter and as requested on our application, background check authorization, and other application documents.  This generally includes and is not limited to: contact information, education, previous experience, previous employment, reference information, proof of identification and corresponding numbers. 
  2. Request and General Receipt:  One Parking employees may attend conferences, meetings, or other events in which organization contact information (personal business information) is collected either by request, mutual exchange, or general receipt. 
  3. Other:  One Parking obtains and uses personal information for its business use and for local, state, or federal reporting requirements.

Sharing of Information

One Parking does not and will not sell your personal information.

We may share your Personal Information as follows:

  1. Affiliates:  We may disclose the Personal Information we collect from you with our affiliates; however, if we do so, their use and disclosure of your Personal Information will be maintained by them in accordance with this Privacy Policy.
  2. Service Providers:  We may disclose the information we collect from you to vendors, third-party service providers, contractors or agents who perform functions on our behalf (“Service Providers”).  For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, data storage and management, property management, payment processing, and marketing and promotions.  As described above, we only provide our Service Providers with the information or access to information necessary for them to perform these services on our behalf.  Each Service Provider must agree to use commercially reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized acquisition, access, use, or disclosure.  Service Providers may only use the Personal Information to provide services to One Parking and are prohibited from using Personal Information other than as authorized by One Parking under this Policy.
  3. Business Transfers:  If we are acquired by, or merged with, another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, or if we are in negotiations with respect to any such transaction, we may transfer, or make available, the Personal Information we have collected from you to the other company or resulting legal entity.
  4. In Response to Legal Process:  We also may disclose the Personal Information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena.  We respect vendor rights of notification prior to release of information if legally allowable.
  5. To Protect Us and Others:  We also may disclose the Personal Information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
  6. Audits:  One Parking may be audited under varying circumstances.  Although it is One Parking’ intention to redact, truncate, or block access to Personal Information, occasionally an auditor may be able to view various data.  These audits may include, but are not limited to, those completed by government or regulatory agencies, or financial and tax entities.
  7. Aggregate and De-Identified Information:  We may share aggregate or de-identified Personal Information about users with third parties and publicly for marketing, advertising, research, or similar purposes.

Record Retention and Data Destruction

One Parking keeps personal information for as long as necessary for business, legal and regulatory purposes.  Beyond these time periods, both physical and electronic records are destroyed.

Data Storage

All data is transferred and stored in the United States.  Data that can be categorized as highly sensitive, such as SSN, Credit Card Number, Bank Account information, etc. will never be electronically stored unencrypted.  Sensitive information will be stored with additional controls in place to protect the information.

Data Security

One Parking institutes security and privacy safeguards to protect Personal Information from unauthorized access. Policies and procedures are implemented to make every effort to provide physical, administrative, and technological safeguards around data security.

In the event of an actual or suspected breach, One Parking follows the steps outlined in its Incident Response Plan.  Payment related data, if stored on our secure servers, will be encrypted, and stored with a multi-key encryption algorithm or hashed.  All transmission of sensitive data on the internet will be conducted over a secure connection, when initiated by One Parking systems.  Security of transmitted data over the internet cannot be 100% guaranteed, however One Parking will make efforts to follow best practices to mitigate the risk of data loss.

You are responsible for keeping and securing passwords. One Parking will never ask for a password other than on the log in page of a One Parking Online or Mobile App Solution. 

Links to Third-Party Websites

One Parking websites and applications may contain links to third-party sites. These links are provided for convenience purposes and are not under the control of One Parking.  One Parking does not make representations and warranties, expressed or implied, regarding the content of these linked sites. These links do not constitute or imply an endorsement, authorization, sponsorship, or affiliation to/by One Parking.

One Parking is not responsible for the privacy policies of websites to which it links to. If you provide information to such third parties different rules regarding the collection and use of your Personal Information may apply. We strongly suggest you review such third party’s privacy policies before providing data to them.

Cookies and Tracking Technologies

Cookies are used on One Parking websites and mobile applications. By using on or more of our websites, you agree that cookies are to be placed on your device as further explained below.

Cookies are small pieces of data that a website sends to your web browser. Each cookie has different purposes, but our primary use of cookies is to user experience and ensure security and authentication to your payment accounts. Most of these cookies are session based and are deleted once your browser session is closed, however you may opt to create a permanent or long-term cookie by selecting to keep yourself logged in when you authenticate into One Parking solutions.

A. COOKIES

We use several types of cookies on our Sites, as categorized below:

Strictly necessary cookies

These cookies are essential to enable you to move around the site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided.

Strictly necessary cookies used on One Parking websites and mobile application:

  1. Login/authentication cookies
  2. Session cookies

Functionality cookies

These cookies allow a website to remember choices you make and provide enhanced, more personal features. These cookies cannot track your browsing activity on other websites.

Functionality cookies used on One Parking websites:

  1. None

Performance cookies

These cookies are used to collect information about how visitors use a website, for instance which pages they go to more often, and if they get error messages from web pages. All information collected by means of these cookies is anonymized, aggregated, and only used to develop and track traffic patterns and the volume of use of our website and to improve how our website works.

This information is for One Parking exclusive use.

Performance cookies used on One Parking websites:

  1. Google Analytic cookies

Targeting cookies

These cookies are used to deliver advertisements that are targeted to be relevant to you, limit the number of times you see an advertisement, and help measure the effectiveness of the advertising campaign. One Parking does not currently use targeting cookies.

B. USE OF COOKIES

We may use Personal Information collected from our cookies to identify user behavior and to serve content and offers based on your profile.

The performance cookies used on this website do not collect Personal Information:

Other cookies can collect Personal Information:

  1. User is a registration.
  2. Email campaigns may include web beacons or similar tracking technologies to determine whether you open, read, or delete the message.

C. OTHER NON-COOKIE TECHNOLOGIES:

One Parking does not currently use any other non-cookie technologies to track user behavior, information capture, etc.

D. “DO-NOT-TRACK” SIGNALS:

Some web browsers may transmit “do-not-track” signals to the websites with which the browser communicates. As of the Effective Date of this Privacy Policy, an industry standard has not yet been established on how to respond to these signals. Therefore, our website does not currently recognize or respond to these signals. However, at this time you can generally express your privacy preferences regarding the use of most cookies through your web browser.

E. HOW TO ACCEPT OR REFUSE COOKIES

You will be asked to provide consent for your cookies when accessing our website.  The request does not always reappear when you revisit the site. 

Otherwise, if you do not want to receive cookies from our website, you may set your browser to refuse cookies or to notify you when you receive a cookie, which you may then accept or refuse upon such notice.  You can also generally set your browser to turn off cookies. To understand how to do this, please consult your browser’s “Tools” section, or any other similar heading.

We recommend that you leave the cookies active. If you block, turn off or otherwise reject our cookies, some web pages may not display properly, or you will not be able to use any website services that require you to sign in.

Conditions of Use

Your use of our website and applications constitutes your acceptance of the terms and conditions in this Privacy Policy, as modified from time to time.  As required in certain jurisdictions, One Parking will provide notice and collect consent.  If changes, updates, or modifications are made, please see the section below labeled “Changes To This Policy”.

Data Subject Access Request

One Parking believes in transparency in the Personal Information that we collect and maintain.  Dependent on your state of residence, you may have individual right to inquire, request to access, modify/correct and delete the data we have on you.

One Parking will abide by mandated state and federal regulations, which varies person to person.  Each request will be reviewed and remediated based on the required regulations.  If you wish to submit a DSAR request, please email [email protected].

California Privacy Rights / Notice for California Residents (and Nevada)

One Parking does not sell your Personal Information as that term is defined in the CCPA or under Nevada Law (Section Chapter 603A of the Nevada Revised Statutes).

For individuals who are California residents, the California Consumer Privacy Act (“CCPA”) requires certain disclosures about the categories of Personal Information we collect and how we use it, the categories of sources from whom we collect personal information, and the third parties with whom we share it.  This information is explained under “Collection, Consent, And Use Of Your Personal Information” and other sections above.

Please note that for California residents, the term Personal Information means information that identifies, relates to, describes, is capable of being associated with or could reasonably be linked, directly or indirectly, with a particular consumer or household as defined in the CCPA.  All other capitalized terms have the same meanings as given them in this Privacy Policy.

If you are a California resident who has provided Personal Information to us, or a California resident that reasonably believes that we collect or store your Personal Information, you may exercise your rights under the CCPA and submit your requests in one of the following methods:

  • Call the following number: 561.833.7222
  • Email: [email protected]  
  • Send a request letter to the following address:

One Parking
Attn:  Data Protection Officer
477 S. Rosemary Ave

Suite 202

West Palm Beach, FL 33401

You have the following rights under the CCPA:

  1. Right to know about Personal Information collected, disclosed, or sold,
  2. Right to request deletion of your Personal Information,
  3. To process a request, we will need to verify your identity.  If you have an account with us that is password-protected, we may verify your identity through our existing authentication practices for your account. We may request two or more data points of Personal Information and other proof of identification depending on the nature of the request and the Personal Information requested to verify your identity.  As a California resident, you also have the right to designate an agent to exercise these rights on your behalf.  We may require proof that you have designated the authorized agent to act on your behalf and to verify your identity directly with us.

Requests will be responded to within 30 days.  You may only make two such requests in a 12-month period, and the information provided need only cover the 12-month period prior to your request.

Changes to this Policy

One Parking reserves the right to modify or change this Privacy Policy at any time by posting such changes on the website or within our online solution.  Any change, update, or modification will be effective immediately upon posting, and reflected with the updated Effective Date. Your continued provision of information to us or use of our website and applications following the posting of changes to the Privacy Policy means that you accept the changes and our use of your Personal Information in accordance with the revised Privacy Policy.  If the changes, updates, or modifications will adversely affect previously received consent relating to collection and use of your Personal Information for one or more of our Services, you may be sent notification directly with a request to update your consent.

We will indicate on the home page of the website or online solution set if a material change to the Privacy Policy has been made.

Contact Information

For questions about this Privacy Policy or on other privacy matters, you may email [email protected]; call 561.833.7222; or write us at 477 S. Rosemary Ave., Suite 202, West Palm Beach, FL 33401.

Update May 19, 2021